Terms of Use


 Welcome to Llamamood!

These Terms of Use (“Terms”) govern your access and/or use of the www.llamamood.com website (“Website”), as well as the services and products made available by Global llama LTD, a company organized and existing under the laws of Bulgaria with UIC 206269949 and seat and registered address located at 158 ”Geo Milev” Blvd., Sofia, Bulgaria (“Llamamood”, “Our”, “Us” or “We”) through the Website (“Services”). Please read these Terms carefully before registering for or otherwise using the Website or the Services.

I. Validity

  1. These Terms constitute a legally binding agreement (“Agreement”) between you, whether personally or on behalf of an entity (collectively “You”, “Your”) and Llamamood (collectively “Parties”). Your use of the Website and/or Your registration to use the Services indicates that You agree to be bound by these Terms as well as by Our Privacy and Cookies Policy. Please read these Terms carefully before registering for or otherwise using the Website and/or Our Services.
  2. The relationship between the Parties is governed exclusively by these Terms, the Privacy and Cookies Policy and other written conditions, published on the Website, which are an integral part of these Terms. These Terms do not regulate and do not address issues, related to other third-party websites, ads, plug-ins and software as long as such services are not provided and/or controlled by Us.
  3. We may make changes to these Terms from time to time. You will be notified of these changes by specific notifications, displayed on a prominent place on the Website. The updates will be effective upon the posting of the changes unless otherwise specified. Please review thе Website periodically for any such changes. Provided You disagree with the updated version of these Terms, You should cease using the Website and/or Our Services. Any use of the Website and/or its Services at any time constitutes full acceptance of these Terms.
  4. Llamamood does not guarantee the completeness and/or the accuracy of the information on the Website.

    II. Access to Services. Account terms.
  1. In order to access and/or use the Services on Our Website, You must either create an account with Us or place Your order as a guest of the Website.
  2. When creating an account, you agree and understand that:
  3. You must be 16 years or the age of majority in the jurisdiction where You reside;
  4. You must provide Your name, email address and any other information required in order to complete the account signup process.
  5. You are responsible for maintaining the security of Your account, as well as for all activity from Your account.
  6. Breach or violation of any term in these Terms may result in account deactivation.

    III. Products and Services
  7. Llamamood provides a number of Services through the Website. One such Service enables You to purchase goods such as jewelry, gifts, toys, decorations for the house and the garden, computer and mobile accessories, car accessories etc. (collectively, “Products“). These Terms may be supplemented by Product specific conditions, which may be displayed on the specific Product webpage.
  8. Our Products are sold online only at limited quantities and availabilities.
  9. Llamamood has done its best to display the Products as accurately as possible. However, Llamamood makes norepresentations and grants no warranties, express or implied, with respect to the Products made available through the Website including but not limited to any warranty of quality or fitness for a particular use or purpose. We do not warrant that the Products You purchased will meet Your expectations.
  10. Llamamood reserves the right to limit the sales of any of Our Products and/or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that We offer. All Product descriptions or Product pricings are subject to change at any time without notice, at Our sole discretion. We reserve the right to discontinue any Product at any time.

    IV. Placing orders
  1. You can place an order by clicking on the image of the preferred Product. You will be redirected to the webpage of the selected Product, where you will see the full Product description, as well as its specification. For some of the Products, made available through the Website, you can choose a color and/or a size. By clicking the “Add to Cart” button, You can add the item to Your shopping cart. In the shopping cart, You can see the quantity, the shipping & costs estimate as well as the total price (including taxes) of the order. In the shopping cart, You can make further amendments to the quantity and/or type of the Products You intend to purchase. For certain purchases, coupons may be applicable, in which case You should enter a valid coupon code. Additional usage rules may apply to the various coupons. Llamamood reserves the right to reject the use of coupons on a case-by-case basis and at its sole discretion.
  2. We reserve the right to refuse any order that is for a larger number of items or in case of items exhaustion.
  3. To proceed with Your order, You should click on the “Checkout” button on the bottom right corner of the shopping cart icon. You can choose whether to order the Product either as a registered user or as a guest.  The next steps of the ordering process will require your account, billing, delivery and payments details.
  4. While it is Our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or Our confirmation of an offer to sell a Product. All orders are subject to acceptance by Us, and We will confirm such acceptance to You by sending You an email confirming the shipment of Your order (“Shipping confirmation”). The Agreement with Us will be in force after You receive the Shipping confirmation. The Agreement will relate only to those Products whose shipment We have confirmed in the Shipping confirmation. We will not be obliged to supply any other Products which may have been part of Your order in the same or a separate order confirmation.
  5. We reserve the right to decline any order on the basis of noncompliance with these Terms or any other reason as determined in Our sole discretion.
  6. Your order may not be confirmed if the ordered Product is not in stock, in which case You will be notified promptly. If the purchased Product is not stock, You have the following alternatives:
  • to cancel the order; or
  • to select a replacement Product by sending a new order; or
  • to agree with an extended shipment period.
  1. Llamamood uses local third-party logistics providers to ensure that Your order is completed. Please take into consideration that due to force majeure events or circumstances, which are outside of Our control, shipping may take longer.

V. Payment and pricing

  1. All Product prices displayed on the Website are in Euro. Purchasing Products with currency, different to the one on the Website, will automatically be converted to Euros on completion of the transaction.
  2. All Product prices displayed on the Website are inclusive of tax or VAT (if applicable). At the checkout stage any tax or VAT applicable to the Product will be displayed in the order summary.
  3. The checkout prices do not include the fees charged by payment processors.
  4. Shipping is free for orders made from a country in the EU and the EEA, the United States, Australia or China.
  5. You can place an order online and pay by credit card or debit card. Your card details are verified automatically online and are not stored on the Website. Your personal and card details are kept secure at all times.
  6. As soon as you place an order, You will receive a confirmation e-mail. The e-mail will list the products You have bought, the total price of Your order and Your billing and delivery address. Before Your order is dispatched and confirmed by Us, You will receive the Shipping confirmation as per p.16 of these Terms.
  7. Llamamood reserves the right to make price discounts in accordance with the applicable legislation and in accordance with these Terms. Discounts can be granted in a variety of forms (i.e. promotions, individual discounts to loyal customers etc.).
  8. Llamamood reserves the right, without prior notice, to change the Product prices on the Website from time to time.

VI. Delivery

  1. Delivery of the ordered Product can take up to 40 calendar days, following the Shipping confirmation. Delivery times quoted are estimates only, and Llamamood shall not be liable for any delays caused except to the extent caused willfully or negligently by Llamamood.
  2. The Product will be delivered to the specified shipping address provided by You. In case the provided address is wrong or incomplete, We shall have no obligation to complete the delivery.
  3. Upon delivery of the Product, You or a third-party recipient needs to sign the documents accompanying the delivery. A third-party recipient shall be any person who receives the Product(s) on Your behalf at the shipping address. If You or a third-party recipient is not at the delivery address when the parcel arrives, the courier should give You directions as how to re-arrange the delivery.

VII. Rights and Obligations

  1. You understand and agree:

31.1. To use the Services and Products offered on the Website for legal purposes only, in accordance with their actual purpose and in accordance with these Terms;

31.2. To provide accurate information about Your shipping address and contact details, not to attempt to mislead Llamamood and/or the other Website users about Your identity when communicating through the Website;

31.3. To use the Services through the technologies and resources provided by the Website through its normal functionality, and to not use, copy or distribute, in whole or in any part, any content or part of the Website for any purpose beyond those explicitly mentioned in these Terms;

31.4. To pay the full price of the purchased Product including all fees and expenses, as indicated, through the payment method available on the Website;

31.5. When using the Websites and/or the Services, You acknowledge and agree not to:

  1. copy, reverse engineer, reverse assemble, otherwise attempt to discover the source code, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained through the Website or the Services;
  2. access the Website or the Services by any means other than through the standard industry-accepted interfaces;
  3. use of any of the Website’s communications features in a manner that can adversely affect the availability of its resources to other users;
  4. violate any applicable local, state, national or international law;
  5. manipulate or otherwise display the Websites and/or the Services by using framing or similar navigational technology;
  6. use the Website and/or the Services for any purpose that is unlawful or is prohibited by these Terms. You should not use the Website or the Services in any manner that could damage, disable, overburden or impair Our servers or networks, or interfere with any other user’s use and enjoyment of the Website and/or the Services. You should not attempt to gain unauthorized access to the content, Services, computer systems or networks connected to Llamamood through hacking or any other means.
  7. You have the right:

32.1. to use the Website and its Services legally for purposes and in accordance with these Terms;

32.2. to request Your Account to be deleted;

32.3. to cancel Your order subject to the conditions set out in Our “Cancellation policy” (see below).

  1. Llamamood has the right:

33.1. to terminate this Agreement for supply of Products to You at any time before the Products are dispatched. We will not be liable to You for any expenses or damages whatsoever for terminating this Agreement. We will refund any payment You have made prior to termination.

33.2. at any time and at Our sole discretion to make changes and modifications to the Services, the Products and the Website in connection with the maintenance, development and/or improvement of the quality of the Services and Products provided therein, as well as to expand the scope of the Services, offer new Products, disband existing ones and make changes to the published materials and prices;

33.3. to block Your access to the Services and/or to the Website, due to violations of these Terms, the Privacy and Cookies Policy or other conditions that are integral to these Terms, or if You are involved in illegal activities or actions threatening the security and/or the functioning of the Services and/or the Website, or the legitimate interests of Llamamood, other users or the public interest;

33.4. In order to improve the quality of the Services, in the course of prevention, troubleshooting, updating of information and other related activities, Llamamood has the right to temporarily restrict or suspend the provision of the Services and/or the access to the Website;

33.5. to review any content posted on the Website and remove, delete or otherwise modify such content, in Our sole discretion, without notice or further obligation to You;

33.6. subject to the Privacy and Cookies Policy, to disclose, at any time, any information or posted content that We deem necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request.

33.7. All rights, not expressly granted or mentioned in these Terms, are reserved and belong to Llamamood.

  1. Llamamood is obliged:

34.1. To deliver the purchased Product in accordance with Your order, made via the Website.

34.2. To refund You, provided You have exercised Your right to cancel the purchase as set out in Our “Cancellation policy”

VIII. Cancellation policy

  1. Llamamood reimburses cancelled orders in a 14-day period, starting from the day You exercise your right to withdrawal. In order to exercise the right to withdrawal from the contract, the User must notify the Administrator in the above-mentioned time period via email at yourllamamood@gmail.com Llamamood will reimburse You by using the payment method of Your order. You will receive an email once Your return is processed.

    IX. Liability. Waiver
  2. To the extent permitted by law, in no event shall Llamamood, its officers, directors, employees, or agents, be liable to You for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (I) errors, mistakes, or inaccuracies of the content of the Website, (II) personal injury or property damage, of any nature whatsoever, resulting from Your access to and/or use of the Service and/or the Products, (III) any unauthorized access to or use of the secure servers of the Website and/or any and all personal information and/or financial information stored therein, (IV) any interruption or cessation of transmission to or from the Service, (V) any bugs, viruses, Trojan horses, or the like, which may be transmitted to or through the Service by any third party, and/or (VI) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Services, whether based on warranty, contract, tort, or any other legal theory, and whether or not Llamamood is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
  3. Llamamood shall not be liable for any delay or inability to perform its obligations in circumstances beyond the reasonable control of Llamamood.
  4. Llamamood shall not be liable in connection with any content or content submitted to, transmitted via, or displayed or posted on this Website, regardless of whether provided by Llamamood or any other party.
  5. Any reference to a person, entity or service on the Website does not constitute an endorsement or recommendation by Llamamood or by its employees. Llamamood is not responsible for any third party content or third party web page accessed from the Service, nor does Llamamood warrant the accuracy of any information contained in any third party website.
  6. No communication of any kind between You and Llamamood or a representative of Llamamood shall constitute a waiver of any limitations of liability hereunder or create any additional warranty not expressly stated in these Terms.
  7. Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Llamamood.

    X. Intellectual property
  8. All materials on the Website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, audio photographs, illustrations, artwork, software and other content are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Llamamood or by third parties that have licensed or otherwise provided their material to Llamamood. Except as specifically provided herein or elsewhere on this Website, no content may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Llamamood’s prior express written permission. You may not add, delete, distort, or otherwise modify the Website’s content. Any unauthorized attempt to modify any content, to defeat or circumvent any security features, or to utilize the Website or any part of it for any purpose other than its intended purposes is strictly prohibited.
  9. Llamamood grants its users a limited, non-exclusive, non-transferable license to access and use the Service and the Website or other materials published therein for personal, non-commercial use only.
  10. You acknowledge, warrant and accept that You or anyone authorized to access the Website on Your behalf will not make copies, reproduce, duplicate, modify, create derivative works, display, publish, distribute, broadcast any parts or the whole Website, to a third party without the express prior written consent of Llamamood.

    XI. Personal data protection

  11. Before accessing and/or using Our Services and the Website, please read Our Privacy and Cookies Policy. We collect personal data from You when You access, visit, or use the Website and/or its Services. We may revise, change and modify the Privacy and Cookies Policy at any time. All updated versions will be posted on the Website. If at any time You do not agree to any part of the Privacy and Cookies Policy, You must immediately cease using the Website and/or the Service.

    XII. Promotional notices. Marketing.
  1. Llamamood may contact You or provide You with service-related and/ or promotional notices by means of electronic mail, general site notifications and more using the contact information You have provided.

XIII. Supervision. Alternative Dispute Resolution (ADR)

  1. The competent Supervisory Authority in regards to the Protection of the Consumer’s Rights in Bulgaria is the Consumer’s Protection Commission with address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floor; and user’s phone: 0700 111 22, and website: www.kzp.bg In a dispute over obligations arising from use of the Website, the Services and the Digital content, the User may address the dispute to the Alternative Dispute Resolution (ADR) authorities under the conditions set in Article 181a and the following of the Consumer Protection Law. Additional information on alternative dispute resolution can be found on the Consumer Protection Commission’s website at www.kzp.bg and on the Online Dispute Resolution platform – ODR.

    XIV. Applicable law
  1. Llamamood is a company registered in Bulgaria. Users that access and/or otherwise use this Website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
  2. All disputes relating to the use of the Website, the Services or the Products, which cannot be settled by mutual agreement or by an ADR body shall be decided exclusively by a court of competent jurisdiction located in the Republic of Bulgaria in accordance with the applicable Bulgarian law.
  3. If any provision of this Agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

    XV. Contact & Customer support

  4. In case of questions related to these Terms and/or to the Services, make sure to contact Us at:

Email: yourllamamood@gmail.com

Telephone: +359886090699

Address for correspondence: 158 ”Geo Milev” Blvd., Sofia, Bulgaria

Effective as of: 05.12.2020

© 2020 /Global llama LTD/  | All rights reserved.


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