1. General Statement

Llamamood understand and value your privacy. This Privacy & Cookies Policy (“Policy”) contains important information as to the purposes and the methods We use to collect and process personal data when providing Our services (“Services”). For more information about Our services please visit:  https://llamamood.com/ (“Website”)

  1. Definitions

User (“You”, “Your”): any physical person who accesses and uses the resources and materials available on Our Website and/or Our Services.

Personal Data: Personal Data is any information that relates to an identified or identifiable natural person. Different pieces of information, which collected together, can lead to the identification of a particular person, also constitute Personal Data.

Cookies: Small files stored on your device (computer or mobile device).

Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the way any personal information is, or may be, processed.

Terms not defined in this Policy shall have the meaning given to them in the General Data Protection Regulation 2016/679.

  1. Applicable Data Protection Law

This Policy applies to the processing of Personal Data of data subjects, located in the EEA or the UK and is in accordance with both the Bulgarian Personal Data Protection Act and the General Data Protection Regulation 2016/679 (European Data Protection Law”).

Non-European Data Protection Law may also apply to the processing of Personal Data of data subjects, located outside the EEA or the UK.

Please note that this Policy will apply irrespective of whether European Data Protection Law or non-European Data Protection Law applies to the processing of Personal Data.

  1. Who are We?

Global llama LTD (“Llamamood”, “We”, “Us”) is a company organized and existing under the laws of Bulgaria with UIC 206269949 and seat and registered address located at 158 ”Geo Milev” Blvd., Sofia, Bulgaria.

We act as a Data Controller within the meaning of the European Data Protection Law.

  1. What Personal Data do We collect, process and use and for what purposes?

You understand that in order for Us to provide You with and improve our Services, We need access to Your Personal Data. In the table below, You can read more about the different categories of Personal Data We collect, the purposes for which We collect it, the legal basis, as well as the time period for which We store and process it:

Purpose

Personal Data

Legal basis

Retention Perod

We collect and process Personal Data when You make an account in Our Website.

●       Name;

●       Email address;

●       Telephone number;

●       Address

Necessary for the performance of a contract with you.

As long as necessary for the purpose.

We collect and process Personal Data when providing You with customer support (if requested).

●       Name;

●       Email address.

Necessary for the performance of a contract with you.

As long as necessary for the purpose.

We collect and process Personal Data when You purchase products from Our Website.

 

This may involve payment by credit card, debit card and/or third-party online payment services.

 

We collect information related to the transaction such as:

●       Name;

●       Email;

●       Telephone

●       Payment details.

Necessary for the performance of a contract with You.

As long as necessary for the purpose.

We collect and process Personal Data to provide You with offers, surveys, newsletters or other marketing.

●       Name;

●       Email address

Your consent.

Until consent is withdrawn.

We collect and process Personal Data, so as to personalize Your experience and to allow Us to deliver the type of content, You are most interested in.

●       Name;

●       Email address;

●       IP address;

●       Cookie data;

●       Traffic data;

●       Geo-location;

●       Device information;

Your consent.

Until consent is withdrawn.

 

We will use Your Personal Data only for the purposes outlined above, unless We reasonably believe that We need to use it for another purpose, in which case:

  • We will make sure that the new purpose is compatible with the original purpose; and
  • We will notify You and get Your consent first.

We may also need access to Your Personal Data, so as to comply with Our legal or contractual obligations. We will not be able to deliver Our Services to You if You do not provide Us with the requisite information.

If, while using Our Website or Services, You voluntarily provide Us with data that we did not explicitly ask for, this data will also be treated as Personal Data. Such Personal Data will be protected by Us and the principles of minimization and limitation will also apply.

We may be legally obliged to store certain categories of Personal Data for a specific period of time, pursuant to the applicable legislation.

  1. How do We protect Personal Data?

Protecting Personal Data is Our priority. We take all necessary technical and organizational security measures to protect Personal Data from accidental or illegal destruction, accidental loss, unauthorized access, amendment or distribution, as well as from other illegal forms.

The measures We take are consistent with all industry standards. Please note, however, that while We strive to use commercially acceptable means to protect your Personal Data, We cannot guarantee its absolute security.

  1. Where do We transfer, store and process Personal Data?

We will not transfer and/or store Your Personal Data outside the European Economic Area (EEA) or the UK to countries with different data protection laws. To the extent that We transfer and store Your Personal Data to a third country outside the EEA, We will implement appropriate safeguards to protect such Personal Data.

  1. Cookies

Our Website uses Cookies. Cookies do not typically contain any information that personally identifies a User, but Personal Data that We store about You may be linked to the information stored in and obtained from Cookies.

We use first-party and third-party Cookies. Certain Cookies are required for technical purposes and for the smooth operation of the Website – these are often referred to as “essential” cookies. Other Cookies allow us to track and target our Users’ interests, to enhance the functionalities of our Website, as well as to improve Users’ experience – these Cookies are often referred to as “performance and functionality cookies”. We may also use analytics and statistics Cookies to understand how Users interact with the Website. Occasionally, We may run marketing campaigns, in which case We will use marketing and advertising Cookies.

8.1 How to delete, deactivate or block Cookies

Every User has the option to accept or decline the use of Cookies by clicking on one of the available options when accessing the Website for the first time.

Users always have the option to decline the use of Cookies by changing the settings of their browser. For more information on Cookie settings for a specific browser:

Declining the use of Cookies may result in disruptions in the functionalities and the Services of the Website.

  1. Disclosure of Personal Data

Your Personal Data will not be disclosed to third parties, unless:

  • We have your express authorization for this;
  • the third parties in question provide support to Us, under an agreement, for the supply of our products or the provision of our Services to You;
  • it is required by law or when requested by a public authority;
  • when this is necessary to protect the rights, property and security of Users of the Website or other public interest.
  1. a) Disclosure of Personal Data to employees, contractors, agents or consultants

Our employees, contractors, agents or consultants may have access to Your Personal Data for the purposes of managing the Website and the Services or, upon request, when providing technical and support services. We restrict access to Personal Data and share it with employees, contractors, agents or consultants only on a “need-to-know” basis and after they have consented in writing to strict contractual confidentiality obligations.

  1. b) Disclosure of Personal Data to Our partners and third-party providers

We share Personal Data with third party companies and individuals who process it on our behalf and assist us in delivering, optimizing and improving Our Website and Service (“Service Providers”). When we share your Personal Data or any other technical or usage data with Our Service Providers, we make sure that we have appropriate agreements put in place, which comply with European Data Protection Law.

  1. c) Disclosure for compliance purposes

We may disclose your Personal Data where such disclosure is necessary for:

  • compliance with a legal obligation to which We are subject; or
  • in order to protect Your vital interests or the vital interests of another natural person.

We may also disclose Your Personal Data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. In case of disclosing personal data to a public authority in relation to an investigation or proceedings against a User, We are not obliged to notify the said User for this disclosure.

  1. Third-party links

The Website contains third-party links. Please note that this Policy is applicable only for Users of Our Services and/ or the Website. This Policy does not apply to social networks, other websites, platforms or companies, which We do not own or control. We are not responsible for the content of such third parties or their privacy policies. Please read the privacy policies of such third parties before You provide any Personal Data.

  1. Minimal age

We do not knowingly collect or process Personal Data of children under the age of 16 without the consent of their parents or legal guardians. We will delete all information provided by or regarding children under the age of 16, if We have not received the consent of their parents or legal guardians for the use of the Website, its Services and content.

  1. Your rights as a Data Subject

Under European Data Protection Laws, You are entitled to object, at any time and free of charge, to the processing of Your Personal Data, by sending Us a written request to yourllamamood@gmail.com

You are entitled to receive access upon notification to the Personal Data We store about You in a structured, commonly used and machine-readable format, by sending Us a written request to yourllamamood@gmail.com

You are entitled to request the portability of Your Personal Data to another data controller by sending us a written request to yourllamamood@gmail.com

If any of the data We have about You is incorrect or inaccurate You may request its correction by sending Us a written request to yourllamamood@gmail.com

You are also entitled to request the complete erasure of Your Personal Data by sending Us a written request to yourllamamood@gmail.com

You may also request a restriction on the processing of Your Personal Data with regard to specific actions on collection, processing or transferring by sending Us a written request to yourllamamood@gmail.com

You are also entitled to request that third parties are notified about the rectification, erasure or restriction on the processing of Your data so that these third parties comply with the respective request made by You.

In addition, You are entitled to file a complaint with the controlling authority which in Bulgaria, is the Commission for personal data protection (CPDP) with address: 1592 Sofia, 2 “Tsvetan Lazarov” Blvd., phone: 0700 11 122; e-mail: kzld@cpdp.bg.

  1. Questions

If you have any questions or complaints with respect to the processing of Your Personal Data by Us, please contact Us on  yourllamamood@gmail.com

We may amend this Policy from time to time. You can find the most recent version on Our Website. In case You disagree with the changes You should seize using Our Services.

Last updated on 05/12/2020

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